Privacy Policy

This Privacy Policy explains how we collect, use, and disclose personal information about our
customers, prospective customers, and visitors to our website.

COLLECTION OF PERSONAL INFORMATION

Information collected directly from you: We may collect personal information directly from you, such as when you fill out a web form, make a reservation, set up an account with us, contact us for customer support, or interact with other services. Personal information we collect may include your first and last name, address, email address, and phone number.

Information collected from your device: Our website may use technologies like cookies, web beacons, and pixels to automatically collect certain information from your device. This includes your IP address, the date and time of your visit, browser and operating system details, referring website address, and information about how you interact with our website. Our website also uses cookies to enhance your user experience, such as remembering items in your shopping cart. Additionally, we may use these technologies in email campaigns to track your engagement, including your IP address and browser type.

Information collected from our partners: We may also collect personal information about you from third-party partners and combine it with other information we gather. This may include demographic information, shopping history, or geographic data.

USE OF PERSONAL INFORMATION

We may use your information for any lawful purpose, including the following:

To provide you with our products, services, and customer support, and to share relevant updates.
To market our products and services to you, including through email and text messages, with your consent.
To enhance and personalize your experience on our website, and assist with our advertising and marketing efforts.
To comply with applicable laws and maintain the security of our website.

As otherwise disclosed when we collect your information or with your consent.

DISCLOSURE OF PERSONAL INFORMATION

We may share your information with third parties for legitimate business purposes, including:

With third-party service providers who help us deliver and promote our services, such as payment processors, data hosting services, analytics partners, and email providers.
With any affiliates or joint venture partners in the future.
As part of a corporate sale, merger, acquisition, or other transfer of our assets, including during a bankruptcy proceeding.
If necessary, to comply with applicable laws and regulations.

DIGITAL ADVERTISING & ANALYTICS

We may work with third-party companies to collect data about your use of our website and other sites or apps over time, primarily for non-advertising purposes. We use Google Analytics and other services to improve our website’s performance and for marketing purposes. To learn more about how Google Analytics collects and uses data, visit Google Privacy Policy, and to opt out of Google Analytics, visit Google Opt-Out Page.

Your web browser may allow you to block or disable cookies, but doing so may affect the functionality of some parts of our website.

EMAIL AND TEXT MESSAGE COMMUNICATIONS

By opting in to our services, you agree to receive text messages from us related to your appointments, service updates, and other communications. We may send you a limited number of text messages per month, and you can opt out at any time by replying “STOP.” Message frequency will not exceed 10 messages per month.You may opt out of receiving text messages at any time by replying “STOP” to any text message sent by us. You can also unsubscribe from our email campaigns by clicking the “Unsubscribe” link at the bottom of any marketing email or by emailing us at portlandcustomwraps@gmail.com. For full terms regarding our mobile messaging program, please see our Mobile Messaging Terms and Conditions.

THIRD-PARTY SERVICES (Twilio)

We use Twilio, a third-party communication service, to send text messages for appointment confirmations, reminders, promotions and updates. Twilio acts as a third-party service provider under our instructions and does not use your personal data for its own purposes. By providing your phone number, you consent to receiving text messages from us through Twilio. Your phone number will be stored and used in accordance with this Privacy Policy and Twilio’s privacy policy.

YOUR PRIVACY RIGHTS

You have the following rights regarding your personal information:

Right to access: You can request details about the personal data we collect about you, as well as the business purposes of that data collection.
Right to know to whom we share your data: We may share your data with third parties as outlined in the “Disclosure of Personal Information” section.
Right to delete: You may request that we delete your personal information (subject to legal exceptions).
Right to opt-out of sale: We do not sell personal data, so this does not apply.

To exercise these rights, you can contact us using the email provided at the end of this policy. We may require verification of your identity to process certain requests. You can also designate an authorized agent to make requests on your behalf, with written proof of authorization.

If you’re located in the European Union or California, you may have additional rights under the GDPR or CCPA. For more details on how we handle personal data in these regions, please refer to this section of our website or contact us at portlandcustomwraps@gmail.com.

SECURITY MEASURES

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting requirements.

UPDATING YOUR INFORMATION

If you have an account with us, you can review, change, or update your contact information by emailing us at portlandcustomwraps@gmail.com.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy at any time. Please review it frequently for any changes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.